FAQ

As soon as we receive your order, we'll send out a confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into: 

1. Our emails might be going to your junk or spam folder
2. There might have been a misspelling when you entered your email address during checkout
3. Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to info@algozone.co.uk

For some of our deliveries, our couriers require a contact number to ensure the smooth delivery of your order. We won't give it to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.

Absolutely. Algozone strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

All orders placed by 13:00 GMT on a business day will be processed same day and after that time the order will process next working day.

We deliver to the mainland in the UK (United Kingdom). Except 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email sales@algozone.co.uk

We deliver to the mainland in the UK (United Kingdom).

• Free shipping to mainland UK
• No Hidden Fees: All costs are clearly stated at checkout.

After placing your order, it typically dispatch the same day if you place order before 13:00 otherwise next working day. If this timeframe has passed, please contact our customer service.

Our estimated delivery times for in-stock items are 3 to 5 working days.

For accurate information, please always check the product pages before placing an order.

Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Once your order has been shipped, you will automatically receive a Track & Trace code. Please also check your spam folder, as our emails sometimes end up there. Note that it may take some time for your Track & Trace link to become active.

You can track your order using the Track & Trace number you received via email. Note that it may take some time for your Track & Trace link to become active.

If you are not satisfy with the product please visit our Returns & Refunds page for further details or contact us

Our return policy is 14 days. Please visit our Returns & Refunds page for further details or contact us